Return & refund policy
Returns
Return must be within 10 days of receiving magnet product. If 10 days have gone by
since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging with LOT
numbers on it.
To request a return, you need to send a reclamation letter to info@multi-tecchmag.com.
Your letter should contain a detailed explanation of the problem,
photos/videos, and LOT numbers.
We do not refund the shipping cost.
We will not be covering shipping and Taxes on returns.
Shipping
In case of reclamation approval, the item
should be mailed to the following address: Multimagnets, No.2 Hongxing Road, Jiangbei
District, 315033 Ningbo China.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next, contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at info@multi-techmag.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at info@multi-techmag.com. In case of
reclamation approval, the item should be mailed to the following address: Multimagnets,
No.2 Hongxing Road, Jiangbei District, 315033 Ningbo China.
Unfortunately, we cannot accept returns on custom special orders without quality issue.